Last updated: July 2026

1. Introduction

These Terms and Conditions govern access to and use of OgaRide’s website, booking channels and mobility services. OgaRide is a product of Rydex Technologies Ltd. By requesting, booking or using a ride through OgaRide, you agree to these Terms and Conditions.

2. OgaRide Services

OgaRide provides a platform and booking service that facilitates connections between passengers and drivers. Rides may be requested through available booking channels, which may include the website, mobile application, WhatsApp, telephone or other approved channels. Availability is subject to driver availability, location, operating hours and other relevant circumstances.

3. Passenger Responsibilities

Passengers must provide accurate booking and contact information, clear pick-up and destination details, be ready at the agreed pick-up location, treat drivers and vehicles respectfully, pay the agreed fare and applicable charges, avoid illegal, dangerous, abusive or disruptive behaviour, and comply with reasonable safety instructions. OgaRide may restrict or suspend access in cases of fraud, abuse, harassment, violence, repeated non-payment or serious misuse.

4. Driver Standards

Drivers are expected to hold a valid driving licence and required documentation, maintain vehicle documentation, keep vehicles clean, safe and roadworthy, treat passengers professionally and respectfully, follow road traffic and safety laws, avoid discrimination and harassment, keep passenger information confidential, and report serious incidents through the appropriate OgaRide channel.

5. Fares and Payment

Passengers are responsible for paying the fare communicated or calculated for their journey. Additional charges may apply where clearly communicated, including waiting time, route changes, tolls or other journey-related costs. Available payment methods will be communicated through official OgaRide channels.

6. Cancellations

Passengers should cancel bookings as early as possible if they no longer require a ride. A cancellation fee may apply where a driver has already travelled towards the pick-up location or waited beyond the permitted waiting period. Any applicable fee should be communicated before or during the booking process.

7. Waiting Time

Passengers should be ready at the agreed pick-up time. Where a driver is required to wait beyond the permitted waiting period, additional charges may apply where these have been clearly communicated.

8. Safety and Conduct

Passengers and drivers must not engage in violence or threats, harassment or discrimination, dangerous behaviour, fraud or deliberate misrepresentation, illegal activity, or damage to vehicles or property. Serious incidents may result in suspension or permanent removal from the OgaRide platform and may be reported to appropriate authorities where required.

9. Lost Property

Passengers should contact OgaRide support as soon as possible after discovering an item has been left in a vehicle. OgaRide will make reasonable efforts to assist in recovering lost property but cannot guarantee recovery.

10. Service Availability

OgaRide aims to provide reliable services but does not guarantee that a driver will be available for every booking request. Services may be affected by traffic, weather, vehicle breakdown, network failure, security concerns, public events or other circumstances outside reasonable control.

11. Complaints and Support

Passengers and drivers may contact OgaRide through the official support channels displayed on the website.

Complaints should include sufficient information to allow the matter to be reviewed properly.

12. Privacy

Personal information collected through OgaRide services will be handled in accordance with the OgaRide Privacy Policy and applicable data protection requirements.

13. Changes to These Terms

OgaRide may update these Terms and Conditions from time to time. The latest version will be published on the OgaRide website.

14. Changes to These Terms

These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.

15. Contact Information

For questions, complaints or support, please use the official contact details published on the OgaRide website.

OgaRide

A product of Rydex Technologies Ltd

RC: 9546719